Technical Support

Baxa is committed to providing exceptional Technical Support through:

  • Telephone support for North American customers
  • Professional pharmacists on staff
  • Comprehensive reference manuals
  • Policy and procedure guidelines
  • Multimedia in-service and training materials

Contact Baxa Technical Support:

Main
Hours of Operation: 6:00am - 5:00pm Mountain Time, Monday - Friday. Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.*

Phone: 800.678.BAXA (2292)
Fax: 303.690.4804
Email: support@baxa.com
SUBMIT BAXA PRODUCT SUPPORT ISSUE

DoseEdge®
Hours of Operation: 7:00am - 6:00pm Eastern Time, Monday - Friday. Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.*

Phone: 866.448.2529
Email: doseedgesupport@baxa.com
SUBMIT DOSEEDGE SUPPORT ISSUE

IntelliFill® i.v.
Hours of Operation: 7:00am - 6:00pm Eastern Time, Monday - Friday. Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.*

Phone: 877.399.2292
Email: intellifillsupport@baxa.com
SUBMIT INTELLIFILL SUPPORT ISSUE


PHARMACY OPERATIONS SUPPORT:
Baxa Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.* This support covers the following products:
  • All current and supported automated compounders (ExactaMix® 1200 and 2400, MicroMacro™ 12, ExactaMix 600)
  • All current, supported compounder operating software
  • Baxa-supplied PC's and printers used with our compounding systems
  • Abacus®; TPN Order Entry software
  • RapidFill™ Automated Syringe Filler
  • Repeater™ Pump, Model 099 and 099E
  • DoseEdge®
  • IntelliFill i.v.®
*After-hours calls for issues that do not impact pharmacy production or present a patient safety issue will be rescheduled for resolution the following business day.


CUSTOM TECHNICAL SUPPORT (Abacus ONLY):
Custom labels and reports are services provided for customers on a fee basis and scheduled directly with the Baxa Support Services group. There is a minimum $100 charge, which covers the first hour of programming/service time. Additional time is billed in 1/4 hour increments at $100/hour. These services are scheduled by calling the Baxa Technical Support line and asking for the Support Services group.


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Contact Info

Baxter Englewood
9540 S Maroon Circle
Suite 400
Englewood, CO
80112

Phone:
303.690.4204
Toll-Free Phone:
800.827.8220
Fax:
303.690.4804
Toll-Free Fax:
800.494.2292
Email:
info@baxa.com

Europe, Middle East
and Africa
www.baxter.com

STAR Center®
14445 Grasslands Dr
Englewood, CO
80112
starcenter.baxa.com