Technical Support


Baxa is committed to providing exceptional Technical Support through:

  • Telephone support for North American customers
  • Professional pharmacists on staff
  • Comprehensive reference manuals
  • Policy and procedure guidelines
  • Multimedia in-service and training materials

Contact Baxa Technical Support:

Main
Hours of Operation: 6:00am - 5:00pm Mountain Time, Monday - Friday. Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.*

Phone: 800.678.BAXA (2292)
Fax: 303.690.4804
Email: COtechsupport@baxter.com


DoseEdge
Hours of Operation: 7:00am - 6:00pm Eastern Time, Monday - Friday. Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.*

Phone: 866.448.2529
Email: doseedgesupport@baxter.com


INTELLIFILL I.V.
Hours of Operation: 7:00am - 6:00pm Eastern Time, Monday - Friday. Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.*

Phone: 877.399.2292
Email: intellifillsupport@baxa.com


PHARMACY OPERATIONS SUPPORT:
Baxa Technical Support is available 24 hours per day/seven days per week for critical pharmacy operations.* This support covers the following products:
  • All current and supported automated compounders (EXACTAMIX 1200 and 2400, MICROMACRO 12, EXACTAMIX 600)
  • All current, supported compounder operating software
  • Baxa-supplied PC's and printers used with our compounding systems
  • ABACUS; TPN Order Entry software
  • RAPIDFILL Automated Syringe Filler
  • REPEATER Pump, Model 099 and 099E
  • DoseEdge
  • INTELLIFILL I.V.

*After-hours calls for issues that do not impact pharmacy production or present a patient safety issue will be rescheduled for resolution the following business day.


CUSTOM TECHNICAL SUPPORT (ABACUS ONLY):
Custom labels and reports are services provided for customers on a fee basis and scheduled directly with the Baxter Support Services group. There is a minimum $100 charge, which covers the first hour of programming/service time. Additional time is billed in 1/4 hour increments at $100/hour. These services are scheduled by calling the Baxter Technical Support line and asking for the Support Services group.


QUESTIONS OR COMMENTS?
Your opinions and feedback matter! Please use the email below to submit questions or comments regarding our products and services, or to provide web site feedback. NOTE: This contact method is not designed to address product complaints, or provide emergency or medical information.

Email: calltoaction@baxter.com


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Contact Info

Baxter Englewood
9540 S Maroon Circle
Suite 400
Englewood, CO
80112

Phone:
303.690.4204
Toll-Free Phone:
800.827.8220
Fax:
303.690.4804
Toll-Free Fax:
800.494.2292
Email:
calltoaction@baxter.com