Baxa Corporation develops technology that provides solutions that improve patient safety, reduce the opportunity for medication errors and assist providers in achieving best practice. These solutions combine state-of-the-art products with clinical support, training programs, compliance tools and consulting services—all with one goal in mind, making best practice better.

Baxa is committed to customer satisfaction through understanding your requirements. Providing innovative products. And exceeding your expectations by offering the best support in the industry. This support is demonstrated through our Professional Services, which includes Support Services for enhancing customers’ experiences with Baxa products; Clinical Services for consulting in professional practice; and the STAR Center for expert training and development.


SUPPORT SERVICES
Baxa provides exceptional support for its products and equipment, 24 hours a day, 7 days a week.

Standard support services offered include:
  • Telephone support for North American customers on general product inquiries
  • Professional staff pharmacists for protocol review and technical guidance
  • Experienced nurses for clinical guidance and procedure review
  • Comprehensive reference manuals
  • Policy and procedure guidelines
  • Multimedia in-service and training materials
  • Product installation and in-servicing
Specialty support is available on a fee-for-service basis for:
  • Report customization
  • Label customization
  • Consulting on and implementation of regulatory compliance strategies
  • Consulting on sterile compounding workflow processes
To contact Baxa Support Services:
Phone: 800.678.BAXA (2292)
Fax: 303.690.4804
Email: support@baxa.com


CLINICAL SERVICES
Baxa professional staff members have experience in pharmacy operations and management, cleanroom development and maintenance, and nursing practice and protocols. The Clinical Services team is available for clinical consultation in process improvement, and regulatory and industry compliance to best practice.

To contact Baxa Clinical Services:
Phone: 800.567.BAXA (2292)
Fax: 303.690.4804
Email: consult@baxa.com




THE SKILLS TRAINING, ACADEMICS AND RESOURCES (STAR) CENTER
The STAR Center is a stand-alone pharmacy process and environmental control training facility located at the Baxa Corporation headquarters in Englewood, Colorado. The Center offers high-quality, cost-effective professional development and networking opportunities. Baxa invested in the STAR Center because we believe that the best way for pharmacists and other professionals to understand and implement state-of-the-art standards of practice is for them to have practical, hands-on experience with expert trainers.

The STAR Center is the only purpose-built facility of its kind, featuring:
  • 836 ft2 positive pressure ISO 7 cleanroom
  • ISO 5 workbench; laminar flow hoods, Biological Safety Cabinets and isolators
  • 250 ft2 negative pressure ISO 7 hazardous drug preparation area
  • 300 ft2 instructional gowning area
  • 288 ft2 clean storage area
  • 110 ft2 supply intake room
  • Classroom facilities for 20 students
  • Subject-matter expert trainers
The Center’s initial focus will be on improving pharmacy practice—with a hands-on USP 797 training seminar teaching the concepts of aseptic processing including appropriate material and personnel flow, and compliance to the USP 797 requirements for sterile compounding. Later courses will take advantage of the STAR Center’s unique cleanroom training environment to support a variety of professions and activities. STAR Center management is open to creation of unique curricula to meet identified needs of industry and provider participants. Additionally, the facility is available on a lease basis for professional training and development activities.

STAR Center Class dates are posted in the News & Events section of baxa.com and in the STAR Center program brochure. For more information on the program agenda and future training dates, visit www.baxa.com/starcenter.


BACK TO TOP